SERVICE AGREEMENT
Welcome!
The following Service Agreement (the “Agreement”) clearly communicates our expectations in working together. If you have any questions, please raise any questions before signing to make sure we are all on the same page moving forward.
In exchange for agreeing to work together with End & After, you agree to be bound by the following conditions.
Contractual Terms
1.Parties. This Agreement is made between Hana Mäkinen, a Sole Proprietorship operating out of Calgary in Province of Alberta (“End & After,” “we,” “us,” and “our”) and you, the undersigned (electronically or by hand) or person who has clicked “I Agree” (or something similar) to this Agreement (“you” and “your”).
2.Our Commitment to You. We promise to provide you with End of Life and Grief Support, Animal Communication, Peer to Peer Support, Grief Education and Teaching workshops and online courses, as outlined in Schedule “A” Services (the “Services”). In order to provide the best possible experience, we will also do the following:
2.1 Our goal is to help you achieve and exceed your personal wellness goals. With this in mind, we will strive to provide you with the highest-quality support Services to exceed your expectations.
2.2 Our one-on-one sessions will be customized to your unique needs and goals, while group programs will be broader to accommodate all registered participants.
2.3 Communication is important to us, so we will do our best to clearly communicate with you about any preparation instructions, follow-up information or scheduling details related to your Services.
2.4 You can expect a professional and supportive presence that meets you exactly where you are. Our services are delivered with deep respect for your autonomy, dignity, and your animal's perspectives. We provide practical tools and strategies to foster clarity, grounding, and self-awareness, offering guidance to help you navigate uncertainty and emotional challenges with greater understanding, confidence, and heart-centred support.
3.What We Expect of You. Just as you are investing in us, we are also investing time and energy in you. For you to gain the most from the Services, here is what we expect of you:
3.1 Respect. We expect you to show kindness and respect to all staff, other participants, and the provider’s guidance, boundaries, and schedule.
3.2 Time Integrity. You are asked to honour your commitment by showing up on time to each scheduled session.
3.3 Ownership. You take full responsibility for your own physical, mental, and emotional well-being and actions, understanding that these services are supportive and educational, and are not a substitute for veterinary, medical, or legal advice.
3.4 Commitment. We invite you to engage in this process with openness and a willingness to participate in reflections, suggested exercises, and the honest sharing of information about yourself and your animal.
3.5 Communication. Please be upfront and prompt in sharing your experiences, concerns, or any changes that may affect the delivery of services so we can best support you and your animal.
4.Term and Termination. The term of this Agreement will begin on the date of execution by both parties and will continue for the duration of the Services as agreed upon between you and End & After (the “Term”).
4.1 Either party may terminate this Agreement at any time by providing written notice to the other party. However, if you terminate the Agreement before the Term is complete, you will be obligated to make all payments as outlined in Schedule “A” Services.
4.2 End & After reserves the right to terminate this Agreement at any time if you fail to comply with the terms of this Agreement. In this case, you will not be entitled to any compensation or further working relationship with End & After.
5.Payment. Payment details and cost for the Services are outlined in Schedule “A” Services.
5.1 Payment Method on File. Should you opt for a payment plan, you will keep a payment method on file. By doing so, you authorize End & After to charge that method for all agreed-upon payments in accordance with our policy.
5.2 Declined Charge. In the event of a declined payment, your Services will be immediately suspended, pending your updating your payment information and paying the amount due in full.
5.3 Chargebacks. It is common for the bank or lender managing the chargeback dispute on your behalf to retain fees and administrative costs, resulting in a loss for End & After for the services already rendered. You will also be responsible for any fees and administrative costs deducted from us as a result of a chargeback issue that results in a determination in favour of End & After.
6.Fluctuation of Payments. You understand that we reserve the right to change our prices and that, by accepting these new prices and continuing to pay, you remain bound to all the terms of this Agreement. We will always provide at least 30 days notice before raising any prices, and we will communicate with you to ensure you are aware of any changes.
7.Cancellations and Refunds. Integrity and keeping your word are the cornerstones of all success. With that in mind, this is how we’ve drafted our cancellation and refund policy:
7.1 Refunds.
7.1.1 If End & After must cancel a workshop or class for any reason, you will receive a full refund of all fees paid.
7.1.2 Online Courses and Self-Study: Because our online courses are digital and downloadable, all sales are final. Once you have received access to the course materials, we do not offer refunds or credits.
7.1.3 Live Workshops and Classes: Our live workshops operate under a no-refund policy once the program begins. Refund eligibility depends on your payment method and the timing of your cancellation:
7.1.3.1 Full Payment Registration
Before the workshop starts: You are eligible for a 50% refund of your total payment. Alternatively, you may transfer your spot to another person at no extra cost (must be arranged before the start date).
After the workshop starts: No refunds or transfers are available.
7.1.3.2 Two-Payment Plan Registrations:
The Deposit: Your initial deposit is non-refundable as it secures your spot in the program.
Before the workshop starts: If you cancel before day one, you will not be billed for the second payment.
After the workshop starts: You are responsible for the remaining balance of the payment plan, as your spot has been reserved for the duration of the course.
7.2Cancellation & Reschedule Policy. We understand that life and the journey with your animal can be unpredictable. If you need to cancel or reschedule your appointment, the following terms apply:
7.2.1 Administration Fee: All cancellations are subject to a $50.00 Cancellation Administration Fee.
7.2.1 Cancellations with more than 48 hours' notice: You will receive a refund of your total invoice amount, minus the $50.00 administration fee. These cancellations must be completed through our online system using the link found in your Confirmation Email.
7.2.3 Cancellations with less than 48 hours' notice: You will receive a refund of 50% of your total invoice amount, minus the $50.00 administration fee. Because of the short notice, these cancellations must be made via email to info@endandafter.com.
8. No Guarantees. End & After cannot guarantee the success of, or any particular outcome from the Services. We promise to provide you with the opportunity and Services to support you and see you grow, but the success of the Services ultimately depends on you.
9. Ownership of Materials. All the content that we have provided to you, including but not limited to videos, documents and PDFs, is for your use only and is not to be redistributed or reused.
10. Legal Fees. You will be responsible for any and all legal fees incurred by End & After regarding any potential chargeback issues (for example, if you want to issue a chargeback or contest a payment).
11. Media Release and Privacy Commitment. At End & After, we honour the deeply personal nature of the work we do together, especially around grief, animal communication, and end-of-life support. Your privacy, trust, and comfort are our priority.
11.1 Session Recordings. Sessions conducted via Zoom are recorded for your reference and for quality assurance. The video and transcript are retained securely by End & After and are not shared publicly. You may receive an audio copy for your personal use. These recordings will never be used for marketing, educational, or promotional purposes without your explicit, written consent.
11.2 Testimonials and Shared Materials. If you provide a written or audio testimonial, or share positive feedback via email, we may request your permission to use your words in our marketing materials, on social media, or in newsletters. You may choose to be identified by your first name, initials, or remain anonymous. We will always seek your explicit consent before publicly sharing any testimonial, photo, or other materials that could identify you.
11.3 Anonymized Stories. To help others understand the value of this work, we may share generalized or anonymized stories and insights drawn from client experiences in newsletters, on social media, or in educational materials. In these instances, no personally identifying information is ever included or implied, and your privacy will always be maintained without further consent.
11.4 You are never required to share your experience publicly. You can specify how you wish to be identified, or remain anonymous, in any testimonial. You may revoke your consent to our use of your testimonial, photo, or other identifying material at any time by contacting info@endandafter.com. We are committed to honouring your privacy and respecting your journey.
12. Waiver. Before the Services can begin, you must sign our Waiver Agreement form. Please read it and make sure you understand it. You need to sign, or otherwise agree to, that form as well as this Agreement so that we can be absolutely sure you understand and agree to it.
13. Force Majeure. End & After will not be liable for any failure or delay regarding the Services if such failure or delay is: beyond the reasonable control of End & After, could not have been reasonably foreseen or provided against, or due to events such as a pandemic, natural disaster, or other Act of God. In such an event, you will not be entitled to any refunds or recovery.
14. Arbitration. Any controversy or claim arising out of or relating to this agreement shall be settled exclusively by binding arbitration conducted in the Province of Alberta or through such other arbitrator as mutually agreed upon by the parties. The arbitrator’s decision shall be final and enforceable in any court of competent jurisdiction. The losing party shall bear the costs of arbitration. The arbitration award shall be final and binding upon the parties, and the parties hereby waive any rights to appeal or challenge the award, to the extent permitted by applicable law. This arbitration clause shall survive the termination or expiration of this agreement.
15. Standard Legal Things. Choice of Laws and Venue. This Agreement will be governed exclusively by the laws of the Province of Alberta. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of the Province of Alberta. Severability. If any provisions of this Agreement are invalid or unenforceable, the other provisions in the Agreement will remain in full force and effect. Entire Agreement. This Agreement constitutes the entire Agreement between the parties and replaces any prior agreements. Waiver of Breach. The waiver by End & After of any breach by you of any provision of this Agreement will not be taken to be a waiver of any further breaches by you. Counterparts. This Agreement may be signed by any number of counterparts, each of which is an original, and all of which taken together constitute one single document. Online Agreement. We agree that this Agreement may be signed electronically or agreed to by having you click “I Agree”(or something similar), the effect of which will be the same as if we signed this Agreement by hand and the intention of which is that both parties desire to be bound by all the terms of this Agreement.
Made it. Excited to do great things!
AGREED and ACCEPTED
Updated April 9 2026